Owner SalesForce Australia Pty Ltd ACN: 006688955

Service Terri Janke and Company Pty Ltd PO Box 780 ROSEBERY NSW 1445 AUSTRALIA

Various Provisions of subsection 41(5) applied.*

Class 35 Advertising services; direct marketing services; conducting test marketing surveys and opinion polls; telephone retailing services; employment agency and assistance services; database managementand development services for customer; telemarketing services; telephone answering services;provision of telephone- based business management and administration services and telephone-based office functions; management of call centres for others, including managing call centres which provide technical support services, and which provide customer inquiry and response services such as providing information, answering questions and assistong with technical problems; all the foregoing including such services supplied utilising telecommucication services

Class 39 Travel arrangement services, including travel agency services and ticketing services

Class 41 Educational services, namely, conducting training courses and seminars in the fields of telephone answering and telemarketing and education and training services in relation to computers, management and customer handling