Owner The Customer Service Initiative ACN: 079443431

Service The Customer Service Initiative PO Box 300 NORTH RYDE NSW 2113 AUSTRALIA

Class 35 Advisory services pertaining to the establishment, operation, management and conduct of a business advisory service or bureau; the provision of a professional practice management system pertaining to the establishment and maintenance of improved customer relations enhanced customer service; the conduct of quality assurance and quality management including inspection and testing and the provision of accreditation or certification schemes in relation to same; professional consulting services relating to customer service management and the sound marketing of goods and services to customers and third parties; the design and implementation of customer awareness programs, systems and strategies for companies, businesses and individuals; the analysis, assessment and evaluation of data, business systems, organisations and management practices; the conduct of market surveys and the interpretation of same; the appointment, organisation, conduct and operation of franchisees and licensees and the provision of franchising and licensing advisory and consultancy services in respect of same

Class 41 Education being the provision of instructional, educational and training activities to companies, businesses and individuals in relation to business skills, business management, administration and customer service; training in business and organisational practices, skills and techniques and in the development and enhancement of customer relations; training organisations and individuals in relation to improved skills and enhanced performance in recognising and meeting the needs and requirements of customers; the arranging, organising and conduct of seminars, classes, workshops, sessions, conferences, forums, conventions, courses of instruction, meetings, tutorials, programs, lessons, training activities, exhibitions, trade fairs, trade shows, display and demonstrations; the arranging of venues, sites, locations and facilities; the development and dissemination of educational and instructional materials in the field of business management and customer service; the preparation, publication and distribution of printed matter, texts, books, manuals, course materials, notes, papers, guidelines, checklists, magazines, journals, newsletters and pamphlets; the production and dissemination of electronic and multi-media publications for education and entertainment purposes including the production of video and audio tapes, compact discs, on-line journals and computerised information sources; assessing and evaluating professional competence by means of conduct of testing, assessment, evaluation and examination and the issuing of accreditation or certification

Class 42 Scientific and industrial research services