Owner Aspect S

Filing Date 11 October 2007

Class 9 Computer software for maximizing contact center agent performance and improving the operations of a contact center, namely, computer software and associated hardware for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts, by enhancing customer interaction quality, increasing productive customer contacts, optimizing contact center resources and facilitating resource planning