Owner LiveOps, Inc.

Convention US 14 December 2006 77064848

Filing Date 3 May 2007

Class 9 Online instructional publications, namely manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice

Class 16 Printed instructional publications, namely manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice

Class 35 Call center services for others, namely accepting, processing, answering, recording, tracking, evaluating, profiling, routing, distributing, queueing, auditing, administering, responding and reporting telephone calls, orders and inquiries; promotion of the goods and services of others; operating and managing call centers for others; account management services; business and marketing consultation services; recruiting, screening, scheduling, and evaluating call center personnel for others; business management and support services for others; outsourcing services in the field of customer service, marketing and sales

Class 38 Internet telephony services

Class 41 Educational services, namely certifying call center personnel for others through online courses; developing educational materials for others in the field of call center operation and management, teleservice and customer service

Class 42 Providing temporary use of non-downloadable software for hosting, managing, accepting, processing, answering, tracking, evaluating, profiling, routing, distributing, queueing, auditing, administering, responding, reporting and evaluating responses to telephone calls, orders and inquiries; providing temporary use of non-downloadable software for call center services