Owner United Business Media LLC.

Service Davies Collison Cave

Filing Date 2 November 2006

Class 16 Training manuals, books, white papers, workbooks, magazines, surveys and newsletters in the field of customer support and technical support

Class 35 Retail sale of customer support and technical support-related products; on-line sale of customer support and technical support-related products; mail order sale of customer support and technical support-related products; association services, namely, promoting the interests of customer support and technical support providers; and business services, namely, conducting business and practice research surveys in the field of customer support and technical support, performing data analysis in the field of customer support and technical support, providing information relating to employment and career counseling and placement, all in the field of customer support and technical support

Class 41 Educational services, namely, training, courses of instruction, seminars, lectures and certification programs in the field of customer support and technical support; organization of seminars, forums and conventions in the field of customer support and technical support; providing educational speakers in the field of customer support and technical support; providing on-line training in the field of customer support and technical support; and educational services provided via a library of consolidated information and other sources of information for use by technical help desk and customer support analysts in diagnosing problems and assisting in trouble shooting and correcting problems for others