METHOD AND SYSTEM TO PROVIDE EXPERT SUPPORT WITH A CUSTOMER INTERACTION SYSTEM

Details for Australian Patent Application No. 2003286490 (hide)

Owner ASPECT COMMUNICATIONS CORPORATION

Inventors JOYCE, Robert; MOHAN, Prabhuram

Pub. Number AU-A-2003286490

PCT Number PCT/US2003/0331

PCT Pub. Number WO2005/048121

Filing date 17 October 2003

Wipo publication date 6 June 2004

International Classifications

G06F 015/16 Digital computers in general - Combinations of two or more digital computers each having at least an arithmetic unit, a programme unit and a register, e.g. for a simultaneous processing of several programmes

Event Publications

1 April 2004 Complete Application Filed

21 July 2005 Application Open to Public Inspection

  Published as AU-A-2003286490

1 September 2005 Corrigenda

  Applications OPI - Name Index Under the name ASPECT COMMUNICATIONS CORPORATION, Application No. 2003286490, under INID (43) correct the date to read 06.06.2005

6 July 2006 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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