MANAGEMENT OF CONTACT CENTERS CONNECTED OVER A DATA NETWORK

Details for Australian Patent Application No. 2003269206 (hide)

Owner NORTEL NETWORKS LIMITED

Inventors DELANEY, Paul

Pub. Number AU-A-2003269206

PCT Number PCT/GB03/04186

PCT Pub. Number WO2004/030327

Priority 10/255,269 26.09.02 US

Filing date 25 September 2003

Wipo publication date 19 April 2004

International Classifications

H04M 003/523 Automatic or semi-automatic exchanges

Event Publications

15 January 2004 Complete Application Filed

  Priority application(s): 10/255,269 26.09.02 US

20 May 2004 Application Open to Public Inspection

  Published as AU-A-2003269206

23 June 2005 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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