TELEPHONE CALL PROCESSING IN AN INTERACTIVE VOICE RESPONSE CALL MANAGEMENT SYSTEM

Details for Australian Patent Application No. 2002346072 (hide)

Owner SBC TECHNOLOGY RESOURCES, INC. SBC SERVICES, INC. PACIFIC BELL TELEPHONE COMPANY

Inventors BUSHEY, Robert, R.; LAWRENCE, Ruth, Elaine; QUACKENBUSH, Denise, C.; SIMON, Rachel, Beth; MARTIN, John, Mills; BOWEN, Yanira, Marbella

Pub. Number AU-A-2002346072

PCT Number PCT/US02/21304

PCT Pub. Number WO2003/013111

Priority 09/917,746 31.07.01 US

Filing date 30 July 2002

Wipo publication date 17 February 2003

International Classifications

H04M 001/64 Substation equipment, e.g. for use by subscribers - Automatic arrangements for answering calls

Event Publications

6 March 2003 Complete Application Filed

  Priority application(s): 09/917,746 31.07.01 US

29 May 2003 Application Open to Public Inspection

  Published as AU-A-2002346072

6 May 2004 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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